I am aware that Alpha respects the privacy of all her clients who come to see her for counselling/psychotherapy. My details and private information will remain private and confidential. Alpha does not offer Medicare Rebates.

Yes, I am aware that Alpha for ethical reasons may need to refer me to another psychotherapist, if for any reason she is unable to support me.

Client Agreement

Terms:

You accept my Terms by:

a. paying for my services

b. continuing to use my services

c. written confirmation that you accept, including by email.

Duration:

• First Individual session, AUD 170 for 1.5- hour (90 mins) appointment.
• Individual Consecutive session, AUD 150 for 1-hour (60 mins) appointment.
• Relationship (For 2 People) AUD 190 1.5-hour (90 mins) appointment.

Attendance Policy:

• I will book my session at least 48 hours in advance
• I will attend all sessions on time. Changes to session times need to be made with 48 hours notice to avoid forfeiting the session. A request for rescheduling or cancellation without 24 hours notice will incur an $80 late cancellation fee. No-shows or cancellations to the start of the session incur the full fee (with certain strict exceptions, such as significantly important reason).
• I will attend all online sessions on a desktop or laptop computer – not a mobile device or tablet. Mobile devices are unstable and cause an unnecessary distraction during the call. Arrange to be in a room where I will NOT be distracted by day-to-day household activities and where I can have my webcam on.
• If I have thought about stopping attending therapy, I am aware that it is fine and safe to do so. It is best to be honest and direct with Alpha about how I feel about her, the therapeutic relationship, or the counselling/psychotherapy process
• If I do not show up to the session and Alpha does not hear anything back from me, she will follow up with an email to ensure that I am ok
• I am responsible for being aware of and diaries the sessions I book, not to miss any

Guarantee:

As required under Australian Consumer Law, Alpha guarantees that the services she will supply to you are rendered with due care and skill, fit for the purpose that she advertises. She cannot guarantee you will take the necessary actions identified in this program or achieve a specific result. What you achieve through this program are your choice and responsibility.

Refund Policy:

As per the Australian Consumer Law, Alpha does not provide refunds in instances where; you change your mind, decided you did not like the purchase or had no use for it.

If you have any dissatisfaction with the service offered, it is your responsibility to communicate that to Alpha, so she can address your needs.

Therapeutic Relationship:

Throughout the working relationship, Alpha will engage in direct and personal conversations. She will seek to be honest and straightforward in asking questions and making requests. If you believe the therapy is not working as desired, please communicate that with her as soon as possible to find a resolution. Alpha develops the best quality of contact with her clients, giving them authority in the therapeutic relationship.

Feedback & Dispute Resolution:

My feedback is essential to Alpha. I will seek to resolve my concerns quickly and effectively. Alpha has a genuine interest in knowing and supporting you. Through her understanding, empathetic resonance and attentive care, she creates a safe and supportive environment. If I have any feedback or questions, I will share them with Alpha.

If there is a dispute between us, we agree to the following dispute resolution procedure: The complainant (you) must tell the respondent (me) in writing the nature of the dispute, what outcome you are seeking and what action you think will settle the dispute. We agree to meet in good faith to seek and resolve a dispute through agreement between us.

If we cannot agree on resolving the dispute, either of us may refer the matter to a mediator. The mediator will decide the time and place for mediation. We must attend the mediation recommended by the mediator in good faith to seek and resolve the dispute through mediation or other alternative dispute resolution processes.

Any attempts made by either of us to resolve a dispute under this clause shall be without prejudice to any other rights or entitlements of the parties under these Terms, by law or in equity.

Acknowledgement & Disclaimer:

I understand that I have hired Alpha Ponce for therapy and counselling at the agreed fee. I choose whether or not to implement any advice she gives, and she is not liable for any consequences that result from the actions I take.